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  • ITB Episode 83: How to cut HPS warranty claims down to 2%

    In this video, CRP Automotive Brand Manager Todd Ciccone shares a quick tip for anyone who works on vehicles with hydraulic power steering.

    It’s very simple: When you have a customer who has to replace a rack or a pump — it’s a good idea to recommend that they replace both components at the same time.

    Here’s why…very often metal shavings are retained in the part that was not replaced, which can cause scoring and eventual leakage, even to the new part you just installed.

    While it may be cheaper to replace only one of these components at a time, comebacks have their own cost — and more importantly, they can erode your customer’s trust in you. Which is priceless.

    So the next time you have a hydraulic power steering repair (we’ve found that pumps tend to get replaced first) recommend that your customer replace the pump and the rack at the same time. Because it’s really not a question of if the other part will cause the assembly to fail, it’s a question of when. Replacing both components can cut warranty rates significantly, even down to the 1%-2% range.

    Fortunately, AAE stocks virtually all power steering rack and pump combinations. So if you have a question about power steering, feel free to post it below or on the CRP Automotive Facebook page. And don’t forget to subscribe to our YouTube channel to get helpful tips like this one. Thanks for tuning in!

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